SHIPPING & ORDERS
To deliver goods in Portugal, we use land-based transportation. To deliver goods to other countries we also try to use land-based transportation whenever possible , which is the case of many European countries. Yes, it takes a few more days for the parcel to arrive, but we believe that slow living is not only about giving up extra things, but also about being ready to wait for your order a bit longer so that we can make a small effort to reduce air emissions.
The shipping costs vary depending on the weight and volume of the products ordered (including respective packages) and according to the zones and/or countries of delivery. Shipping costs are calculated at the time of completing an order (check-out) and are detailed and informed to the customer before payment.
Shipping times are approximate. Saturdays, Sundays and Public Holidays are not considered working days. Due to delays in customs clearance (for non-EU deliveries) and in special occasions and seasons, such as Christmas, the estimated dates may be extended. To receive your gifts before Christmas, please place your order until 15th November.
Below are estimated shipping times*, for costs** you need to find in which pricing zone your country is at and then check the table bellow.
Orders are sent in the next 5 working days after payment confirmation.
3 working days. Azores 7-15 working days. Madeira 5 working days.
Inside of the European Union (EU)
We estimate a delivery time of 5 working days after postage.
Outside of the EU (non-EU)
We estimate a delivery time of 7 working days after postage.
The customer understands and accepts that WOOMETRY cannot be held responsible, in any case, for delayed delivery times, since it depends on external services.
From 0-2kgs - 5€
More than 2kgs - 15€
Andorra, Austria, Belgium, France, Germany, Gibraltar, Italy, Liechtenstein, Luxembourg, Monaco, Spain, Switzerland, The Netherlands & Vatican.
Albania, Angola, Belarus, Bosnia Herzegovina, Bulgaria, Cape Verde, Czech Republic, Croatia, Cyprus, Denmark, Estonia, Faroe Islands, Finland, Greece, Guinea-Bissau, Hungary, Iceland, Ireland, Kosovo, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Mozambique, Norway, Poland, Slovakia, Slovenia, United Kingdom, Romania, Sao Tome and Príncipe, Serbia, Sweden, Turkey, & Ukraine.
Antigua and Barbuda, Algeria, Argentina, Armenia, Aruba, Ascension, Bahamas, Bahrain, Barbados, Belize, Benin, Bermudas, Bolivia, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Canada, Cayman Islands, Central African Republic, Chad, Chile, Colombia, Comoros, Congo, Congo Democratic Republic, Costa Rica, Cuba, Curacao, Djibouti Republic, Dominica, Dominican Republic, Egypt, El Salvador, Ecuador, Equatorial Guinea, Eritrea, Ethiopia, Falkland Islands, Gabon, Gambia, Ghana, Georgia, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, French Guiana, Guinea, Ivory Coast, Haiti, Honduras, Iran, Iraq, Israel, Jamaica, Jordan, Kenya, Kuwait, Lesotho, Lebanon, Liberia, Libya, Madagascar, Malawi, Mali, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mexico, Montserrat, Namibia, Nicarágua, Niger, Nigeria, Oman, Panama, Paraguay, Peru, Qatar, Reunion, Rwanda, Russia, Saint Christopher and Nevis, Saint Helena, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and Grenadines, Saudi Arabia, Senegal, Sierra Leone, South Africa, South Sudan, Sudan, Suriname, Syria, Swaziland, Tanzania, Timor-East, Togo, Trinidad and Tobago, Tristan da Cunha, Turks and Caicos Islands, Uganda, Uruguay, USA, Venezuela, Virgin Islands, Zambia & Zimbabwe.
Afghanistan, American Samoa, Australia, Azerbaijan, Bangladesh, Brunei Darussalam, Cambodia, China, Cook Islands, Fiji, French Polynesia, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Kiribati, Laos, Macau, Malaysia, Maldivas, Mongolia, Myanmar, Narau, Nepal, New Caledonia, New Zealand, North Korea, Pakistan, Papua New Guinea, Philippines, Pitcairn Islands, Solomon Islands, Seychelles, Singapore, South Korea, Sri Lanka, Tajikistan, Thailand, Tonga, Turkmenistan, Tuvalu, Uzbekistan, Vanuatu, Vietnam, Wallis and Futuna, West Samoa & Yemen.
*These are the indicative delivery times for the main destinations and do not include the customs clearance time, if necessary.
**The table indicates the maximum cost for that weight range, for more exact pricing calculate it at the checkout.
TRACKING & DELIVERY
Unless otherwise expressly mentioned by WOOMETRY, shipment and delivery is made by national post service or equivalent courier as registered/certified mail. WOOMETRY will inform its customers of the tracking number mentioned in each package and the relevant sites to trace the package path. The customer should provide a correct address for delivery and provide the necessary conditions to receive the products at that address. WOOMETRY will not be liable for any delay or impossibility of delivery due to insufficient or unknown address or due to the absence of a recipient in the delivery address. In the event delivery cannot be made due to customer fault, contract shall be considered as terminated without refund of any amounts paid by the customer.
Customers can use the following payments modes:
a) PayPal account;
b) Credit cards.
To carry out any order, users must fill all the required fields and must provide their personal data, namely, name, address and, if applicable, address for delivery purposes, email and other information deemed necessary to carry out the order. When placing any order, the user expresses its full and complete acceptance of the general sales conditions, prices and description of products included in this transaction. All orders are subject to acceptance of WOOMETRY, from which the user will be informed by e-mail.
All orders for products are subject to availability. In the event a product ordered is temporarily out of stock or in any other cause of impossibility to supply the product ordered in due time, WOOMETRY shall notify the customer immediately by email, informing the estimated time for supply and informing also the customer that they may opt to cancel the order and to be reimbursed. If the customer opts to cancel the order WOOMETRY will refund the amounts that may have eventually been paid by the customer, in accordance with the provisions laid down in art. 19 of Decree-Law No. 24/2014, of February 14th. WOOMETRY reserves the right to remove any product from this Site and to delete or modify any material or contents from this page, at any time. WOOMETRY shall not be liable to the user or any third party, for orders regarding any product removed from the Site, as well as by the temporary lack of availability of any product in accordance with the provisions above this clause.
IMPOSSIBILITY TO COMPLETE AN ORDER
WOOMETRY assumes no responsibility for the refusal of order completion derived from involuntary exceptional circumstances or events of force majeure, even after confirmation of that order, undertaking only the obligation to communicate to the customer the impossibility of completing the order and the obligation to reimburse immediately the payments that have been made by the customer and related to that order.
Unless otherwise expressly mentioned, all prices mentioned in this Site are presented in Euros, and do not include the Value Added Tax (VAT). it will be added to the order on the moment you complete your purchase. If a pricing error is detected during the process of an order and prior to its respective payment, the customer will be immediately informed: if the actual price of the product ordered is superior to the one mentioned on the Site, the customer will be contacted to accept or cancel the order. If the price is inferior, the customer will be informed of the corrected value. If a pricing error is detected after payment is made, customers will be also informed if the actual price of the product ordered is inferior to the one that has been paid. In this event, customers will be asked to inform if they prefer a refund or a voucher in the value of the balance.